Privacy Policy

Introduction

Entobo Technologies Limited ("we," "our," or "us") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our products, services, and website.

Information We Collect

We collect different types of information to provide and improve our services, including:

a. Personal Information

• Account Information: When you register for our services, we collect personal information such as your name, email address, phone number, and company details.
• Billing Information: We collect payment information like credit card details for billing purposes.

b. Usage Data

• We collect information about how you use our services, including features accessed, the time and duration of usage, and technical data like IP addresses, browser type, and device information.

c. Cookies and Tracking Technologies

• We use cookies and similar tracking technologies to collect information about your interactions with our website and services. This helps us understand your preferences and improve our offerings.

How We Use Your Information

• To Provide and Maintain Our Services: We use personal information to create and manage accounts, provide customer support, and deliver our integrated service experience features.
• Billing and Payments: We use billing information to process payments and manage subscriptions.
• Communication: We may contact you regarding your account, updates to our services, and promotional offers.
• Improvement and Development: Usage data helps us analyze and improve our services, develop new features, and optimize performance.
• Security: We use personal information to prevent fraud, ensure network security, and maintain the integrity of our systems.

We are a company based in Nigeria and the information we collect is governed by the Nigeria Data Protection Laws: Nigeria Data Protection Act (NDPA 2023) and Nigeria Data Protection Regulation (NDPR) and any other applicable law in your jurisdiction. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in and to Nigeria and other countries.

Legal Basis for Processing Your Personal Data

We will only process your personal data where we have a lawful basis to do so. The legal basis will depend on the specific purpose for which we are using your data. In most cases, the legal basis will be one of the following:

Contract: We collect certain personal data from you to implement the contract we have with you, or to enter a contract with you. We use this data to:

• Give you the services we agreed to in line with our terms and conditions.
• Send you messages about your account and other services you use if you get in touch, or we need to tell you about something.
• Exercise our rights under contracts we have entered with you, like managing, collecting, and recovering money you owe us.
• Investigate and resolve complaints and other issues.

Consent: We collect certain personal data from you to implement the contract we have with you, or to enter a contract with you. We use this data to:

Legitimate Interest: We have a legitimate interest in processing your data, such as improving our services, network security, preventing fraud etc. We will only rely on legitimate interests where our interests do not override your interests and rights, or they are incompatible with other lawful basis of processing your personal data.

Legal Obligations: The processing is necessary for compliance with a legal obligation we have such as keeping records or providing information to a law enforcement agency.

Vital Interest: The processing is necessary to protect the vital interests of the customer or another person.

Public Interest: Public Interest: The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

Sharing Information

We may share your information with:

• Service Providers: Third-party service providers that help us operate our services (e.g., payment processors, analytics providers).
• Compliance and Legal Obligations: Authorities, regulators, or other entities as required by law, regulation, or legal proceedings.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owners.

Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to provide our services and fulfill legal obligations. After that, we securely delete or anonymize the data.

Your Rights

The law grants you certain rights concerning your Personal Data held by us. Here are some key highlights of those rights:

• Right of Access: You have the right to request a copy of the information we hold about you. We'll respond to your request within one month of receiving it. If we're unable to provide the data within this timeline as stipulated by Nigerian Data Protection Laws, we'll inform you and may request additional time. Your Personal Data will be provided to you in a structured, commonly used, and machine-readable format.
• Right to Rectify: You have the right to correct any inaccurate Personal Data we hold about you.
• Right to be Forgotten: Under certain circumstances, you may request the erasure of the data we hold about you from our records.
• Right to Restrict Processing: If certain conditions apply, you have the right to restrict the processing of your Personal Data.
• Right to Portability: You have the right to have your Personal Data transferred to another organization.
• Lodge Complaint: You have the right to lodge a complaint about the handling of your Personal Data with the relevant regulatory authority in your jurisdiction.
• Right to Object: You have the right to object to the processing of your Personal Data.

These rights empower you to have control over your Personal Data and ensure that it is handled responsibly and in accordance with the law. If you wish to exercise your rights, you may contact our Data Protection Officer at support@entobo.com.

International Data Transfers

If you are outside Nigeria, note that your information may be transferred to and processed in Nigeria or other countries where we operate. We ensure that such transfers comply with applicable data protection regulations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the date at the top.